There is no additional service cost. You only need to have a device and install the app. Services are available for free. For smartphone services, however, the data network (4G, LTE) or your smartphone is normally used. This can incur an additional cost for data use or your data can be deducted depending on the amount of use (cost deducted from communication rates to be paid to the communication service operator).
1. Check if the wall pad power is on. 2. Check if the communication status of your Internet router (wireless AP) is normal. 3. If you have changed your Internet router (wireless AP) or password, please reset the password as follows: Method 1) Wall pad main screen > Settings > WiFi > Select and connect to the installed wireless router Method 2) Connect to router by using the Reset WiFi menu at the top of the main screen of the sHome app.
The model names start with SHT-/ SHN-/ SHP and are recorded on the barcode labels on the front, on the right side or on the back of the product. Ex.) SHN-8510, SHP-HA502, SHT-3605
- Please contact the store from which you purchased or intend to purchase a product. ※ Information on stores is available at Offline Sotre menu on our website.
The four services below enhance the safety, and convenience of your home for you and your family. These are control, check and notification services using your smartphone. - Home Safety: Video call with visitor, trespassing and emergency notice, monitoring inside the home and in front of the entrance - Convenience: Home device control, convenience services through a link to maintenance office in apartment - Family Care: Family return notice, entry/exit record check, temporary password issuance, notice. - Energy Management: Energy consumption check, warning notice in case of excessive energy use, standby power cut-off ※ Details of services vary depending on the status of the wall pad installation and linked devices as well as Internet router.
[Answer]
There is no additional service cost.
You only need to have a device and install the app. Services are available for free.
For smartphone services, however, the data network (4G, LTE) or your smartphone is normally used. This can incur an additional cost for data use or your data can be deducted depending on the amount of use
(cost deducted from communication rates to be paid to the communication service operator).
[Answer]
1. Check if the wall pad power is on.
2. Check if the communication status of your Internet router (wireless AP) is normal.
3. If you have changed your Internet router (wireless AP) or password, please reset the password as follows:
Method 1) Wall pad main screen > Settings > WiFi > Select and connect to the installed wireless router
Method 2) Connect to router by using the Reset WiFi menu at the top of the main screen of the sHome app.
[Answer]
※ Please find the information by using Home > Offline Store menu on the website.
[Answer]
The model names start with SHT-/ SHN-/ SHP and are recorded on the barcode labels on the front, on the right side or on the back of the product.
Ex.) SHN-8510, SHP-HA502, SHT-3605
[Answer]
- Please contact the store from which you purchased or intend to purchase a product.
※ Information on stores is available at Offline Sotre menu on our website.
[Answer]
The four services below enhance the safety, and convenience of your home for you and your family.
These are control, check and notification services using your smartphone.
- Home Safety: Video call with visitor, trespassing and emergency notice, monitoring inside the home and in front of the entrance
- Convenience: Home device control, convenience services through a link to maintenance office in apartment
- Family Care: Family return notice, entry/exit record check, temporary password issuance, notice.
- Energy Management: Energy consumption check, warning notice in case of excessive energy use, standby power cut-off
※ Details of services vary depending on the status of the wall pad installation and linked devices as well as Internet router.
[Answer]
Please contact the store where you purchased the product.
[Answer]
The user manual is available at Customer Support > Manual Download from our website.
[Answer]
- Please contact the store where you purchased the product.
[Answer]
- Please contact the store where you purchased the product.