Yes, while abroad, you can use the same services as when you are in Korea. However, the services are available only when you are in areas with data roaming or WiFi access.
The following conditions must be met: - Smart Wall Pad: The model name must start with SHP. Please check the wall pad model name designation (SHP-HB800, SHP-HB700, SHP-HA502). - Customer-premise Internet router (Wireless AP): To be connected at all times - Smartphone App Installation: Download sHome from the app market and sign up. - Additionally Linked Devices: You need to purchase detectors and gas valves separately.
- Please find the information by touching Offline Store> Find Store menu on our website. Devices Available for Purchase: Smart Wall Pad, Smart Door Lock, gas valve controller, detectors, energy devices
Touch Management in the Home screen of the Smart Wall Pad > Touch Add Product at the top right > Select Door from IoT devices for installation > Register the door lock within 60 seconds as follows:
[How to Register Door Lock] With the entrance door open, remove the door lock cover on the interior side of the house > Press the Register button for three seconds > Wait for a “beep” > Enter “0 0” in the door lock touch panel on the exterior side of the house and touch “*.”
※ Please contact the place of purchase if you experience any problem in registration.
The services can be used with up to 8 IDs, such as one ID of the principal user (master) and seven other IDs. Visitor call service, however, can be used with up to four smartphones. ※ When the principal (master) wants to additionally invite another person.
Login to the app and touch Quick Menu > Settings > My Account > Family Account Management > Invite Family and follow the instructions. ※ For more details on how to use the app, please login to the app and check the FAQs.
You can sign out from the app as follows: Menu > Settings > My Account > Sign-out
※ When signing out, all data and products registered including member information and long-term storage records are deleted. Please make sure to sign out only when necessary. ※ For more details on how to use the app, please login to the app and check the FAQs.
When your smartphone number is changed, you must update your information with the new number. If you continue using the previous number without updating information, you cannot login to the app for a certain period of time. Menu > Settings > My Account > Change Mobile Phone Number
※ For more details on how to use the app, please login to the app and check the FAQs.
[Answer]
Yes, while abroad, you can use the same services as when you are in Korea.
However, the services are available only when you are in areas with data roaming or WiFi access.
[Answer]
The following conditions must be met:
- Smart Wall Pad: The model name must start with SHP. Please check the wall pad model name designation
(SHP-HB800, SHP-HB700, SHP-HA502).
- Customer-premise Internet router (Wireless AP): To be connected at all times
- Smartphone App Installation: Download sHome from the app market and sign up.
- Additionally Linked Devices: You need to purchase detectors and gas valves separately.
[Answer]
- Please find the information by touching Offline Store> Find Store menu on our website.
Devices Available for Purchase: Smart Wall Pad, Smart Door Lock, gas valve controller, detectors, energy devices
[Answer]
- Android users (Smartphone Makers: Samsung Electronics, LG Electronics)
Search “sHome” in the Play Store and install the “sHome Doorlock” app.
- iOS Users (Smartphone Maker: Apple)
Search “sHome” in the App Store and install the “sHome Doorlock” app.
[Answer]
- Please contact the place of purchase.
※ For more details on using the app, please login to the app and check the FAQs.
[Answer]
Touch Management in the Home screen of the Smart Wall Pad > Touch Add Product at the top right > Select Door from IoT devices for installation > Register the door lock within 60 seconds as follows:
[How to Register Door Lock]
With the entrance door open, remove the door lock cover on the interior side of the house > Press the Register button for three seconds > Wait for a “beep” > Enter “0 0” in the door lock touch panel on the exterior side of the house and touch “*.”
※ Please contact the place of purchase if you experience any problem in registration.
[Answer]
The services can be used with up to 8 IDs, such as one ID of the principal user (master) and seven other IDs.
Visitor call service, however, can be used with up to four smartphones.
※ When the principal (master) wants to additionally invite another person.
Login to the app and touch Quick Menu > Settings > My Account > Family Account Management > Invite Family and follow the instructions.
※ For more details on how to use the app, please login to the app and check the FAQs.
[Answer]
You can sign out from the app as follows:
Menu > Settings > My Account > Sign-out
※ When signing out, all data and products registered including member information and long-term storage records are deleted. Please make sure to sign out only when necessary.
※ For more details on how to use the app, please login to the app and check the FAQs.
[Answer]
When your smartphone number is changed, you must update your information with the new number.
If you continue using the previous number without updating information, you cannot login to the app for a certain period of time.
Menu > Settings > My Account > Change Mobile Phone Number
※ For more details on how to use the app, please login to the app and check the FAQs.
[Answer]
Android: 4.3 (Jelly Bean) or later. Key models are as follows:
Samsung Electronics
Galaxy S8, Galaxy S7, Galaxy S6, Galaxy S5, Galaxy S4, Galaxy Note 8, Galaxy Note FE, Galaxy Note 5, Galaxy Note 4
LG Electronics
G6, G5, G4, V20
iOS 9.0 or later. Key models are as follows:
Apple
iPhone 5, iPhone 6, iPhone 6+, iPhone 7, iPhone 7+, iPhone 8