If you have lost your smartphone, you must initialize the door lock immediately. After initialization, the smartphones of your family members registered on the door lock are deleted for security reason. Please install the app again and register the door lock on the app. ※ For door lock initialization, please refer to the manual for each model.
1. The music is a warning that your batteries in your door lock are running low. 2. Check if you have replaced only one of the batteries and that the batteries have been inserted correctly. 3. If in doubt, please replace all batteries with new ones. ※ If the problem continues even after you have tried all of the above, please contact the store where you purchased the door lock.
Buy a 9V battery (6LF22 alkaline) contact the battery to the battery charging terminal at the front of the keypad or the bottom or side of the product. This will allow you to complete authentication by using the access key.
This key override allows you to open the door using a key when the battery is dead or in an emergency situation. ※ Emergency key may not be provided for some products. Please check if an emergency key is provided for the model you purchased.
You can have your product installed and receive after-sale service for any products that have been purchased through our official distributors. (Installation or after-sale service can be restricted for products purchased from sellers other than the official distributors.) If the product serial number (S/N) is missing, manufacturing information, such as product design changes and software application records, cannot be found and thus service is disabled. In this case, you cannot receive free service during the warranty period. Please enter the serial number (S/N) when purchasing and installing a product.
1. To install a product, please follow instructions in the enclosed installation manual. 2. Download the installation video from the Product Details page. ※ Video may not be available for some models 3. If you wish to receive service from a professional technician, please search your nearest distributor by touching Home > Offline Store menu on our website and contact the distributor. ※ Additional cost may be incurred.
The three services below manage entry and exit, as well as protecting you and your family. *Family Return Notice: The name and time of entry of the family member who enters your home is sent to your phone. *Entry & Exit Log: Use your phone to check the time of entry of each family member. * Smartphone Door Operation: Open your home door remotely using your phone. ※ The availabilities and delivery of services above can varies on your phone model.
- The products are available at the all major door and home security retail outlets. ※ Find store locations by clicking on Home > Offline Store menu on our website
B2, 731, Yeongdong-daero, Gangnam-gu, Seoul, Republic of Korea (06237)
[Answer]
If you have lost your smartphone, you must initialize the door lock immediately.
After initialization, the smartphones of your family members registered on the door lock are deleted for security reason. Please install the app again and register the door lock on the app.
※ For door lock initialization, please refer to the manual for each model.
[Answer]
1. The music is a warning that your batteries in your door lock are running low.
2. Check if you have replaced only one of the batteries and that the batteries have been inserted correctly.
3. If in doubt, please replace all batteries with new ones.
※ If the problem continues even after you have tried all of the above, please contact the store where you purchased the door lock.
[Answer]
Buy a 9V battery (6LF22 alkaline) contact the battery to the battery charging terminal at the front of the keypad or the bottom or side of the product. This will allow you to complete authentication by using the access key.
[Answer]
This key override allows you to open the door using a key when the battery is dead or in an emergency situation.
※ Emergency key may not be provided for some products. Please check if an emergency key is provided for the model you purchased.
[Answer]
Please apply for product dismantling and transfer through the store where you purchased the product.
[Answer]
You can have your product installed and receive after-sale service for any products that have been purchased through our official distributors.
(Installation or after-sale service can be restricted for products purchased from sellers other than the official distributors.)
If the product serial number (S/N) is missing, manufacturing information, such as product design changes and software application records, cannot be found and thus service is disabled. In this case, you cannot receive free service during the warranty period.
Please enter the serial number (S/N) when purchasing and installing a product.
[Answer]
1. To install a product, please follow instructions in the enclosed installation manual.
2. Download the installation video from the Product Details page.
※ Video may not be available for some models
3. If you wish to receive service from a professional technician, please search your nearest distributor by touching Home > Offline Store menu on our website and contact the distributor.
※ Additional cost may be incurred.
[Answer]
The three services below manage entry and exit, as well as protecting you and your family.
*Family Return Notice: The name and time of entry of the family member who enters your home is sent to your phone.
*Entry & Exit Log: Use your phone to check the time of entry of each family member.
* Smartphone Door Operation: Open your home door remotely using your phone.
※ The availabilities and delivery of services above can varies on your phone model.
[Answer]
You need a product of below model.
Model name : SHP-DP728, SHP-DP727, SHP-DH525, SHP-DS705
[Answer]
- The products are available at the all major door and home security retail outlets.
※ Find store locations by clicking on Home > Offline Store menu on our website